Customer Care

For general inquiries or customer service, please email info@theinvocationjewelry.com.

Shipping & Delivery

Is there free shipping? Is there free shipping?

Free Shipping for US Orders

We offer free shipping for all U.S. orders, and all US orders should arrive 7 to 9 business days from the day they are shipped. Two-day and overnight shipping is also available within the U.S. and is available at checkout.

Free Shipping on orders of $250 USD or more for International Order

We offer free shipping on all international orders of $250 or more. We ship to most countries worldwide.

Orders under $250 USD will be charged flat rate shipping depending on the shipping destination.

Do you ship internationally? Do you ship internationally?

Yes.

We offer free shipping on all international orders of $250 or more. We ship to most countries worldwide.

Orders under $250 USD will be charged flat rate shipping depending on the shipping destination.

How long does it take to receive my jewelry? How long does it take to receive my jewelry?

Most of our pieces are made to order, and are activated in a ceremonial space. Because of the sacredness of the process, it can take 1-3 weeks for items to arrive. If you need something urgently, please let us know.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Free Returns for US Orders

If for any reason you are not satisfied with your purchase, we will accept items for a refund within 30 days of purchase. For a full refund to be granted, the item(s) must be returned with all original packaging in new, unused condition.

For returns or exchanges, please email info@theinvocationjewelry.com with your name, order number and the reason for your return.

For US customers, we will email you a printable USPS shipping label and instructions. For international customers, we will email you a return authorization slip, however at this time international customers are responsible for all return shipping costs.

Who pays the shipping costs in the case of a refund when the order has free shipping? Who pays the shipping costs in the case of a refund when the order has free shipping?

For US orders, return shipping is free. At this time, international customers are responsible for return shipping costs.

Other

I don't see the item I want in solid gold. Do you make more items in solid gold? I don't see the item I want in solid gold. Do you make more items in solid gold?

If you see an item that you would like in solid gold, please reach out to us at info@theinvocationjewelry.com. We are always looking to expand our offerings based on customer requests.

Do you take custom requests? Do you take custom requests?

We do our best to accommodate customer requests. If you have a specific request or item that you would like to see, please reach out to us at info@theinvocationjewelry.com.

Is your payment secure? Is your payment secure?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.